Frequently asked questions

You will need a smartphone to download our click2cycle app from the App Store or Google Play.

Download link: App store

Download link: Google Play

We recommend that your phone is at least 50% charged.

Return the bike to any click2cycle bike hire station and (using another phone) contact click2cycle on 07543 184210 and we will end the ride remotely.

If your phone is not charged, the app will not work and you cannot hire a bike.

Email and we will delete your account. You then need to delete the app on your phone.

You can report any issues to click2cycle on 07543184210 or email

When you log into the app, you can use the Google Map to zoom in or out to see where the bikes are located.

Yes. Bikes can be reserved for ten minutes by tapping on the bike on the interactive map.

Where there are additional tethers provided, attach the tether by its red eye, into the bike lock, then end the ride as normal on your smartphone. The bike will lock. If all tethers are full, please park the bike within the bike shelter, end the ride and if possible report that the bike has been left undocked using the help number.

Yes. When you have selected and unlocked the first bike, tap on the bike id to add another bike and repeat the procedure. You can hire up to four bikes from one account. For larger bookings please get in touch with us.

You can ‘Pause’ your ride free of charge for 20 minutes maximum, after that you will be charged as normal, depending on the tariff you are on.

Yes, we have eight bikes in our fleet that are fitted with children’s seats.


Max: 22kg/48.5lbs or 9 months – 5 years.

Ergonomic rear mounted child-seat with 3 point harness fitting.

Safe and flexible belt system with belt buckles that cannot be opened by the child itselfAdjustable safety harness and footrests.

The suspended fastening bracket ensures excellent cushioning.

Bikes with children’s seats can be located in-app using the map.