Please download the app and use the live system map to check bike availability.
Yes, you can reserve a bike for up to 30mins using the click2cycle app.
Yes, you can hire up to four bikes at once from one account. Please note that ALL bikes hired will be the responsibility of the account holder and you will be subject to a pre-authorisation deposit for each bike hired.
Please use the live system map to locate an available bike from another one of our bike stations. In this scenario we would recommend that you reserve the bike(s) to avoid disappointment.
If all of the Dock & Lock arms are in use then please attempt to secure the bike using an available tether. To secure using a tether simply loop the cable eye over the lock and follow the normal locking routine via the app. Further instructions can be found on the station info-graphics. If all of the Dock & Lock arms AND tethers are in use then please find somewhere safe within the station to leave the bike and follow the same locking instructions via the app. Once secured, please let us know by raising a support ticket.
Please raise a support ticket and let us know so we can visit the station and secure the bike.
There a number of reason why this might happen and some of them are out of our control/
Yes, you can hire and off-hire your bike at any one of the bike hire stations on our Dover or Folkestone & Hythe network. Please refer to the live system map to locate your nearest bike hire station.